Membership Terms & Conditions

Membership Terms and Conditions

The Membership Terms and Conditions govern the use of all facilities and services provided by Côte D'Or National Sports Complex. They are intended to ensure the safety, comfort and enjoyment of all members, guests and visitors. Management reserves the right to amend these Terms and Conditions at any time. The latest version will always be available on the website and at Reception.

 

Operating hours and closures
- General Operating Schedule: Côte D’Or National Sports Complex will be open year-round, except for possible closures or on public holidays, major events, or competitions, or as otherwise decided by Management.
- Scheduled Maintenance and Structural Improvements: The Management may also close for general maintenance or structural improvements. This excludes emergency situations where the Complex may be fully or partially closed.
- Management Discretion on Access and Operations: The Management may from time to time and without prior notice, change the operating hours, close all or certain facilities temporarily, restrict the number of persons having access, and/or suspend or cancel any activity if management considers the circumstances require.
- Payment Obligations During Limited Access: The obligation to pay dues is not dependent upon the availability of the Côte D’Or National Sports Complex facilities. Repairs, maintenance, safety or special events may require the restriction of use or closing of various areas from time to time. Dues will not be reduced or suspended during the time when such facilities are not available.

Membership and access
Members:
- Membership Package Option: Members may choose the membership package that best suits their needs: Off-Peak Gym, Off-Peak Pool, Off-Peak Gym & Pool, Gym, Pool, or Gym & Pool
- Membership Package Changes: Membership packages cannot be upgraded or topped up during the current billing month. Any changes to a membership package will take effect from the next billing cycle.
- Membership payment due date: Members agree to pay all membership fees and any other applicable charges on or before the due date. Membership fees are billed monthly and are payable in advance for the upcoming membership month. The Member is granted a grace period until the 10th day of the applicable membership month to settle the monthly membership fee. The grace period does not change the billing period or due date; it merely extends the time allowed for payment. The membership fee paid during the grace period remains payment for the current membership month, not the previous month.
- Access to Additional Facilities: If a member wishes to use a facility that is not included in their current membership package during the month (for example, a Gym member wishing to use the Pool), they may purchase a single session for that facility.
- Single Session Eligibility: Single sessions are intended for Non-members or Members who wish to access a facility that is not included in their current membership package.
- Pro-rated Membership fees: Pro-rated membership fees apply only to individuals enrolling as new Members for the first time. A pro-rated fee is applicable only where the membership commences between the 15th day and the last day of the calendar month. In such cases, the Member shall pay a pro-rated fee covering the period from the date of joining until the end of that month. Thereafter, the full monthly membership fee shall be payable in accordance with the Membership Fees and Payment terms.
- No Lock In Contract: Our memberships operate on a no lock-in contract. Members who do not attend or use the facilities for an entire billing month should inform the Management in writing that they are freezing their membership account.
- Monthly Membership Charges: If a member accesses the facility at any time during the billing month, even for a single day, the full monthly membership fee remains payable.

Check-in process:
- Eligibility for Facility Use: The use of Côte D’Or National Sports Complex facilities is limited to members in good standing. Membership cards will be issued for all members and must be used to gain access to both indoor and outdoor sports areas.
- Check-In and Verification Procedures: All members and guests must check in at the reception desk of the Aquatic Centre. Membership cards must be scanned upon each visit. Staff may request proof of identity to ensure verification of all members entering the premises.
- Supervision of Minors: Children under 12 must be accompanied by an adult (18+) at all times.

Membership card policy
- Non-Transferability of Membership Cards: Membership cards are non-transferable and valid only for the named member.
- Access Card Security: For your own protection and future use of our facility, DO NOT share your Access Card. Sharing of Access Card may result in immediate suspension of facility access.
- Card Presentation Requirement: Members must present their valid membership card upon each visit. If a member fails to present their membership card, they will be granted one courtesy entry only. Any subsequent visit without the membership card may result in the member being denied access to the facilities until the card is presented.
- Lost Card Replacement Policy: Lost membership card replacement fee is Rs 500. Request for card replacement for children or teens must come from a parent or guardian.

Single-visit users:
- Registration and Payment Requirements: Single-visit users must pay for their session at Reception and keep their payment receipt with them. Access to the facilities will be granted by the reception team, or the receipt must be presented to the Security Guard upon entry.

Guest policy
- Guest Access and Registration: Guests are welcome to use the facilities but must pay the applicable single-session fee before accessing the sports complex.
- Guest Waiting Policy: Guests who are waiting for members are not permitted to enter the Gym or Pool areas. They must remain in the designated seating area at the reception until the member they are accompanying has finished using the facilities.
- Accompanying individual for pool users: Should an individual wish to accompany a pool user to a swimming session, he/she must be seated on the grandstand.

Conduct and behaviour
- Right to Refuse Entry or Revoke Membership: The management reserves the right to refuse entry or revoke membership at any time for behaviour deemed contrary to the best interests of the centre and its members.
- Adherence to Policies: Members, families, guests, spectators and users shall abide by all policies of Côte D’Or National Sports Complex, which may also be amended from time to time.
- Compliance with Staff Instructions: Instructions from Côte D’Or National Sports Complex staff must be followed at all times.
- Consequences of Non-Compliance: Failure to comply to the policies with instructions by staff may result in removal, membership cancellation, or further action.
- Zero Tolerance for Violence and Misconduct: The management will not tolerate violence or threats of violence including but not limited to: any act of physical assault, verbal assault, threats and attempts to intimidate, throwing of articles in a deliberate or aggressive manner, aggressively approaching another individual, striking another individual, attempting to goad or incite violence in others. Those demonstrating inappropriate behaviour or language will be declined entry or be asked to leave and may result in the cancellation of membership and/or banishment from the facility and/or reporting to the relevant authorities.

Safety and liability:
- Accident and Injury Reporting: Any accident or injury occurring on the premises must be reported immediately to a staff member or the duty administrator. This includes incidents involving members, guests, or other users.
- Reporting of Equipment or Facility Defects: Users are required to promptly notify staff of any defects, malfunctions, or safety concerns related to equipment or facilities to ensure timely resolution and prevent risk of harm.
- Limitation of Liability: Côte D’Or National Sports Complex shall not be held liable for any harm, injury, or damage incurred by users while participating in activities on the premises, unless such harm is directly caused by the proven negligence of the Complex or its representatives.
- Assumption of Risk and Waiver of Claims: All use of the facilities is undertaken at the member’s sole risk. Members and their guests explicitly agree to release Côte D’Or National Sports Complex, its successors, owners, officers, employees, and agents from all liability for injuries, damages, claims, or causes of action, including those arising from active or passive negligence. This waiver extends to all personal representatives, executors, administrators, and assigns of the member.
- Loss or Theft of Personal Property: Management shall not be responsible for the loss, theft, or damage of any personal belongings, including but not limited to vehicles and their contents, brought onto the premises by members or guests.

Facility use and restrictions
- Smoking and Substance Prohibition: Smoking, including the use of electronic cigarettes and vaping devices, is strictly prohibited on the premises. The use of alcohol, drugs, or any substance that may impair physical or cognitive ability is not permitted. Any individual suspected of being under the influence may be immediately removed from the premises by Management.
- Food, Glassware, and Chewing Gum: The consumption of food, chewing gum, and the use of glass bottles, glass containers, or any other glassware are strictly prohibited in all sporting and activity areas of the Complex.
- Restriction on Animals: Dogs or other pets are not permitted at the facility.
- Feeding of stray animals: Users of the Complex shall not feed, shelter, or otherwise encourage stray dogs, stray cats, or any other stray animals within or around the Complex, including all common areas. This restriction is intended to maintain the safety, cleanliness, and peaceful enjoyment of the Property by all occupants.
- Weapons Ban: Firearms and all other weapons of any kind are not permitted on the property at any time.
-Fitness for Facility Use: You may not use the facilities whilst under the influence of alcohol, narcotics, tranquilizers or any medication or other substance which may affect your ability to exercise safely. Management reserves the right to remove you from the premises if it reasonably believes you are unfit to use the facilities.
- Advertising and Solicitation Restrictions: Commercial advertisements shall not be posted or circulated in the facility, nor shall solicitations of any kind be made, without the Management approval.
- Photography and Filming: Photography or video recording of other members or staff without their consent is prohibited.

Complaints and feedback
- Submission of Complaints and Suggestions: All complaints, suggestions, or criticisms regarding the operations of the facility or its staff must be submitted in writing, signed, and addressed to the Management. A complaint book is available at the reception desk.

Emergency procedures
- Fire or Emergency Situations: In the event of a fire or emergency, all users should follow instructions from the Côte D’Or staff and proceed calmly to the nearest assembly point. Designated “Fire Evacuation” locations are marked on maps located near the Entrance building.
- Ensure that emergency exits are not blocked at any time.

Sanitary protocols
- Alignment with National Health Guidelines: This Protocol is liable to change to align with the protocol from the Ministry of Health & Wellness guidelines.
- Facility Cleaning and Maintenance: Facilities including showers, changing rooms and toilets are cleaned according to the daily cleaning schedule.
- Hygiene Information Display: Information about the sanitary measures and good hygiene practices are displayed in the facilities
- Personal Hygiene Responsibility: Users should bring their own towels and water bottles at all times. Paper towels and disinfectant sprays are available for wiping down equipment before and after use.
- Waste Disposal Measures: Pedal-operated bins are provided for the disposal of masks and paper towels in the HPC

Events
- Special Event Reservations: For special event reservations, MMIL reserves the right to adjust the availability of facilities for both members and non-members. Members are encouraged to check the social media pages or website for updates on events that may impact facility access.
- Personal Responsibility: Players, spectators, organizers, and officials are responsible for their own safety and property. The Complex is not liable for any loss, damage, or ill health caused by actions taken on the premises.
- Rules & Regulations Compliance: All users, members, visitors, and guests attending events, competitions, or other activities must adhere to the Complex's rules and regulations. Entry implies agreement to abide by all guidelines set forth by Côte D’Or National Sports Complex.

Gym/ High Performance Centre Mauritius (HPC)
- Sanitary Protocols: Follow the sanitary protocols displayed in the GYM/HPC at all times. Users not following protocols will be asked to leave the premises.
- Hygiene and Etiquette: All users are expected to practice good hygiene and proper gym etiquette. Clean all equipment after use.
- Proper Attire: For safety reasons, bags are not allowed on the gym floor. Proper exercise clothing and appropriate footwear must be worn. Jeans, boots, flip-flops, sandals, or workwear are not permitted. Members not wearing suitable attire may be asked to leave.
- Chalk Use: Avoid wasting or throwing chalk. Prioritize it for weightlifting and pull-ups (monkey bars, pull-up bars, etc.).
- Re-rack Weights: Always re-rack your plates and dumbbells after use.
- Handle Weights Properly: Do not slam, drop, clang, or throw dumbbells or free weights on the floor.
- Cardio Machine Use: Cardio machines are restricted to 30 minutes per use during peak hours.
- Return Equipment: Put all equipment (plates, bars, kettlebells, dumbbells, elastic bands, balls, etc.) back to its original location after use.
- Use Collars for Barbells: Always use the collars to prevent weights from falling off barbells.
- Equipment Misuse: Misusing equipment can result in injury and/or damage. Users will be held responsible for any damage caused by misuse. Ask for assistance if needed.
- Safety Precautions: Follow all safety instructions pertaining to exercise equipment. If unsure, consult the Strength & Conditioning (S&C) specialist or a staff member.
- Personal Responsibility: Users are responsible for their own safety and any injuries incurred while using the equipment.
- Age Restrictions:
> Children aged 16+ may use the gym but must complete an induction with a staff gym instructor before starting.
> Children aged 15 and under, unless a registered HPC athlete, are not permitted in the GYM/HPC.
- Ask for Help: If unsure about how equipment works, ask a gym instructor for assistance.
- Equipment Sharing: Be considerate and allow others to work in with you on a machine when possible.
- Noise Levels: Refrain from making excessive noise while exercising out of respect for other gym users.
- Dangerous Exercises: Do not perform dangerous exercises in high-traffic areas or without supervision from a gym instructor.
- Foul Language: Foul language will not be tolerated.
-Class Etiquette: Follow the specific guidelines set by gym instructors for each class. Avoid conversing during class, as it is distracting for fellow participants and instructors.
- Report Malfunctions: Report any equipment malfunctions or concerns to the gym staff immediately.
- Safety Bars: Members must use safety bars when using the Strength squat racks, leg press, and Smith machines. Set the safety bars about one inch lower than your lowest movement with the bar.
- Music and Earphones: If listening to music, users should wear earphones at all times and ensure the volume is at a level that does not disturb others.
- Music Control (for facilities with sound systems): Only gym staff are authorized to control the gym’s music system. Users should not attempt to alter the music or volume.
- Food and Drinks: Only water or sports drinks in closed containers are allowed in the gym area. Eating is prohibited on the gym floor.
- Spotting: Users are encouraged to use a spotter when lifting heavy weights or performing risky exercises, especially during peak hours.
- First Aid: Familiarize yourself with the gym's emergency procedures and first aid stations. Report any injuries to the gym staff immediately.
- No Unauthorized Trainers: Only authorized gym staff or personal trainers employed by the gym may provide coaching services unless prior written approval has been obtained from the HPC direction.
- Personal Health: Gym users should refrain from attending the gym if they are unwell, particularly if they have contagious conditions. This helps maintain the health and safety of other members.
- No Loitering: Avoid loitering or engaging in extended social conversations on the gym floor that may interfere with other users' workouts.
- Warm-Up and Cool-Down Areas: Users should utilize the studio for stretching, warming up, and cooling down. Avoid doing this in high-traffic areas.
- Mind the Mirrors: Respect mirrors and avoid standing directly in front of someone else who is using them for form-checking during exercises.
- Water Dispensers: Bring your own water bottle and avoid long waits at the water dispenser during peak times. Do not use water dispensers for anything other than filling bottles.
- Waiting for Equipment: If equipment is in use, be patient and wait your turn. During busy periods, limit your use of high-demand machines to ensure fair access for all users.
- Rest Periods: Be mindful of your rest periods between sets, particularly during peak hours. Prolonged rests on equipment can prevent others from using them.
- HIIT Classes: Only permitted for individuals aged 16 and above.
- Class Etiquette: Follow the specific guidelines set by gym instructors for each class. Avoid conversing during class, as it is distracting for fellow participants and instructors.
- No Group Teaching: Group teaching or coaching is only permitted by MMIL staff. Any suspicion of personal coaching, either for individuals or groups, may lead to membership cancellation.

Swimming pools
- Obey Lifeguards or coaches: All instructions and requests made by lifeguards and coaches must be followed at all times.
- Vacate the Pool Promptly: Swimmers must vacate the swimming pools promptly when signalled by pool staff.
- Age Restrictions:
> Children aged 4 - 7 must be always accompanied by an adult or guardian in the water.
> Children aged 7 – 10 must be supervised by an adult or guardian, with a maximum supervision ratio of 2 children per adult, and must complete an induction with a swimming coach to evaluate their swimming ability before starting.
- Supervision for Swim Lessons (Under 10): Children under 10 participating in swim lessons must be supervised by a parent or guardian before and after the lesson from the grandstand.
- Designated Waiting Area: The accompanying person is required to wait in the designated area throughout the duration of the lesson.
- Shower Before Entry: All swimmers must shower before entering the pool to maintain water quality and hygiene.
- Hygiene Requirements: Swimmers must remove greasy hair products, lotions, and makeup before entering the pool for hygiene purposes.
- Health Restrictions: Persons with open cuts, sores, bandages, colds, coughs, infected eyes, or communicable illness are not permitted in the pool.
- Appropriate Swimwear: Proper swimwear must be worn at all times. T-shirts are not allowed, but tight-fitting rash guards are acceptable. Swim caps are mandatory for hygiene. The Lifeguards reserve the right to remove any swimmer from the pool not complying with appropriate swimwear.
- Jewelry: For safety reasons, swimmers are advised not to wear jewellery while using the Pool. Lifeguards may require the removal of jewellery that poses a safety risk to the wearer or other users.
- Competition Pool Depth: The Competition Pool has a constant depth of 2.0 meters. Weak swimmers may be moved by staff to another pool for safety reasons.
- Training Pool Depth: The Training Pool has a constant depth of 1.3 meters.
- Stay Within Depth Limits: Weak or non-swimmers should remain in Training Pool and follow the directions of lifeguards.
- No Running, Diving, or Jumping: Running, diving, or jumping into the pool is prohibited during public swimming sessions.
- No Dangerous Behaviour: Bombing, somersaults, or pushing others into the pool is strictly forbidden.
- No Offensive Behaviour: Inappropriate or offensive behaviour, including petting, is not allowed.
- No Ball Games: Ball games are not permitted during public swimming sessions.
- No Horseplay: Engaging in horseplay, such as roughhousing, pushing, or disruptive behaviour, is strictly prohibited in and around the pool area to ensure a safe environment for all swimmers.
- Limit Conversations with Lifeguards: Lifeguards should not be engaged in unnecessary conversation.
- Emergency Procedures: Swimmers must exit the pool area immediately when requested by staff during emergencies.
- No Long-Distance Underwater Swimming: Long-distance underwater swimming, breath-holding practices, or repeated underwater ducking are prohibited to prevent hyperventilation except under the supervision of a coach/trainer
- Respect Pool Schedules: Adhere to designated lane times, such as those for lap swimming, recreational swimming, and specific classes.
- Lane Sharing and Overtaking: In lap swimming, always swim on the right-hand side of the lane and allow faster swimmers to pass at the wall.
- No Flotation Devices in Competition Pool: Flotation devices such as noodles, inflatables, or toys are not allowed in the Competition Pool. They may be allowed in other pools with lifeguard approval.
- Spitting and Nose Blowing Prohibited: Spitting, nose-blowing, or urinating in the pool is strictly forbidden.
- Pool Deck Furniture: Chairs and loungers must remain in designated areas and not be moved onto the pool deck.
- Pool Access for Disabled Swimmers: Swimmers with physical disabilities should contact the pool staff in advance to make appropriate accommodations, such as using the pool stairs or accessing shallow areas.
- Weather Conditions: The pool will be cleared during thunderstorms, lightning, or other hazardous weather conditions. Swimmers must exit the pool and wait for staff instructions before re-entering.
- No Swimming After Pool Hours: Swimmers are not allowed to enter the pool after closing hours or when the pool is closed for maintenance or private events.
- Water Slides and Diving Boards (if applicable): Users of slides or diving boards must follow the specific rules regarding height/weight restrictions and behavior. No head-first diving unless explicitly allowed.

Toilets and changing rooms
- Keep Clean: For hygienic and considerate reasons, members and users are requested to keep the toilets and changing rooms clean after use.
- Children and Changing Rooms:
> Boys aged 6 years and under may use the allocated changing room on the Female side if accompanied by a Female.
> Girls aged 6 years and under may use the allocated Male changing room if accompanied by a Male.
> Alternatively, the individual Disabled Toilet rooms may be used as family change rooms when required.
- Privacy: For the privacy of everyone, the use of audio or visual recording devices, including cell phone cameras, is PROHIBITED in changing areas and restrooms.
- Vandalism & Damage: Anyone found vandalizing or damaging change rooms will face disciplinary action and be held financially responsible.

Locker usage
- Locker Access and Allocation: All members and guests may use a locker, subject to availability. Members are required to leave their membership card/ or identity card for single visit with the reception team to receive a locker key. Same will be returned to the client once the locker key has been returned.
- Removal of Personal Belongings: All personal belongings must be removed immediately after the use of the facility.
- Unclaimed Items: Items left in lockers overnight will be removed to lost and found.

Lost and found Items
- Items found on the premises will be kept in the Lost and Found for a maximum of 30 days. Unclaimed items after this period may be donated, recycled, or otherwise disposed of at the Management's discretion. To claim a lost item, individuals may be required to provide a description of the item and proof of ownership. The Management reserves the right to refuse the release of any item where ownership cannot be reasonably established.

No Refund Policy
- All joining fees, membership fees and any other payments made for usage of the gym/pool are non-refundable. No refunds, whether full or partial, will be issued for unused memberships, missed sessions, early termination, relocation, illness, injury, change in personal circumstances, or any other reason, except where required by applicable law.
- Members are responsible for ensuring they are able to use the facilities and services before purchasing a membership. The Management reserves the right to consider exceptions at its sole discretion, but any such exception shall not constitute a waiver of this policy or create a precedent for future refunds.

Parking
- Parking on the premises is provided solely as a convenience to members and visitors and is used entirely at the owner's risk. The Management accepts no responsibility or liability for any loss, theft, damage to, or destruction of any vehicle or its contents while parked on or around the premises, regardless of the cause. Members and visitors are responsible for ensuring their vehicles are securely locked and that valuables are not left in plain sight. Vehicles must be parked only in designated parking areas and in compliance with all posted signs and instructions. The Management reserves the right to remove or arrange for the removal of any vehicle that is parked unlawfully, obstructs access, or poses a safety risk, at the vehicle owner's expense where permitted by applicable law.

CCTV Access Policy
- For the privacy and security of all members, staff, and visitors, CCTV footage is strictly confidential. Access to, viewing of, or release of CCTV recordings is permitted only to authorized personnel or where required by law, including requests from law enforcement or other competent authorities. Members, visitors, or third parties are not permitted to view CCTV footage without prior authorization and a lawful basis for access.

Miscellaneous
- Acknowledgment of Rules and Regulations: Users acknowledge that they have read and understood all rules, disclaimers, and security measures.
- Right to Refuse Entry: The Complex reserves the right to refuse entry to anyone deemed unfit to use the facilities.
- Consequences of Repeated Violations: Repeated violations of the facility rules may lead to the suspension or cancellation of membership without a refund.
- Privacy Clause: Personal information collected by Côte D'Or National Sports Complex will be used solely for membership administration and operational purposes in accordance with applicable data protection legislation.
- Force Majeure: The Complex shall not be liable for interruptions to services resulting from events beyond its reasonable control, including natural disasters, government directives, utility failures, or other unforeseen circumstances.